Frequently Asked Questions

Frequently Asked Questions on Grievance Redress Mechanism in Government of Meghalaya and the Role of Department Personnel Administrative Reforms, Govt of Meghalaya, Shillong, therein

Department Personnel Administrative Reforms, Govt of Meghalaya, Main Secretariat, Secretariat hill, Shillong, – 793001
Website:: email:

The grievances can be sent to :

Department Personnel Administrative Reforms, Govt of Meghalaya, Shillong. (
Chief Ministers Whatsapp (WhatsApp with +91 94363 94363)
The above nodal agencies receive grievances online through ( as well as by post or by hand in person, from the public.

The grievance is acknowledged online or by post. A unique registration number is given to each grievance.

It may be tracked on the View Action Status link ( and after providing unique registration number.

Every Departments/Directorates/Commissionerates /District Offices/Blocks/etc has designated a Public Grievance Redressal Oofficer (PGROs). He / She is the nodal officer for redress of grievances on work areas allocated to that particular Ministry / Department.

No. In such situations, the citizen will have to lodge a fresh grievance drawing reference to the closed grievance, and call for details. Sometimes, the details are sent by post and mentioned in the final report. The postal delivery may be awaited before lodging a fresh grievance

The list is accessible on the Department’s website.

  • Subjudice cases or any matter concerning judgment given by any court.
  • Personal and family disputes.
  • RTI matters.
  • Anything that impacts upon territorial integrity of the country or friendly relations with other countries.

The Department Personnel Administrative Reforms, Govt of Meghalaya, Shillong is the chief policy making, monitoring and coordinating Department for public grievances arising from the work of Departments/Directorates/Commissionerates /District Offices/Blocks/etc of the Government of Meghalaya. The grievances received in the department are forwarded to the Departments/Directorates/Commissionerates /District Offices/Blocks/etc concerned. Redressal of grievances is done by respective Departments/Directorates/Commissionerates /District Offices/Blocks/etc in a decentralized manner. The Department periodically reviews the status of redressal of public grievances under MegGRAMS of Departments/Directorates/Commissionerates /District Offices/Blocks/etc for speedy disposal of grievances / complaints.

Thirty (30) days. In case of delay an interim reply with reasons for delay is required to be given.

You may take up the matter with the Meghalaya State Public Services Delivery Commission

The concerned organisation (Departments/Directorates/Commissionerates /District Offices/Blocks/etc) can change the details with their log in credentials.